1. Information I Collect

Depending on how you interact with me, I may collect:

• Your name, email address, phone number and contact details.

• Information you provide through enquiries, bookings, applications or registrations.

• Information relevant to coaching, wellbeing, creative arts therapy or other professional services, which may include sensitive personal or health information.

• Information relating to your participation in workshops, courses, circles or other experiences.

• Payment and transaction information, generally processed through third-party payment providers.

• Technical website information, such as device details, IP addresses, cookies and website usage data, where collected by the services used to operate the website.

I aim to collect only information reasonably necessary for the relevant purpose.

2. How I Use Your Information

Personal information may be used to:

• Respond to enquiries and communicate with you.

• Arrange and deliver coaching, facilitation, workshops, courses and other services.

• Manage bookings, registrations and payments.

• Provide relevant resources and communications.

• Send newsletters or promotional communications where you have consented or where otherwise permitted by law.

• Maintain appropriate professional records.

• Operate, protect and improve my website and services.

• Meet applicable legal and professional obligations.

3. Sensitive and Health Information

Some services may involve discussing personal experiences, relationships, emotional wellbeing, physical health or other sensitive matters.

Where required, I seek consent before collecting sensitive information and take reasonable steps to protect its confidentiality.

Sensitive information is used for the purposes for which it was collected, or otherwise as permitted by law.

Please avoid submitting detailed sensitive information through a general website contact form. Where appropriate, I will provide a more suitable process for collecting information relevant to our work.

4. Website Platforms and Service Providers

My website is operated using Systeme.io.

I may also use third-party providers for email communications, scheduling, forms, payment processing, online meetings and other business functions.

These providers may process information as necessary to deliver their services, subject to their applicable terms and privacy arrangements.

Some providers may store or process information outside Australia.

5. POSSIBLE and Related Products

I am also the founder of POSSIBLE, a separate discovery and learning ecosystem offering personalised Blueprints, courses and related experiences.

Where you choose to access POSSIBLE products or complete related questionnaires, additional privacy notices and consent arrangements may apply.

Information collected for POSSIBLE will be handled in accordance with the applicable privacy documentation. Information will not automatically be used for unrelated purposes merely because the services are connected.

6. Email Communications

If you subscribe to a newsletter or other promotional communications, you can unsubscribe using the instructions provided or by contacting me directly.

Submitting an enquiry or booking a service does not automatically mean you have subscribed to marketing emails.

7. Cookies and Website Analytics

This website and its service providers may use cookies or similar technologies for essential website functions and, where enabled, analytics or other purposes.

You can manage cookies through your browser settings. Additional controls or consent options will be provided where required.

8. Storage, Security and Retention

I take reasonable steps to protect personal information against misuse, loss and unauthorised access, modification or disclosure.

Information is retained only for as long as reasonably necessary for the relevant purpose or as required by applicable law, including any professional recordkeeping obligations.

When information is no longer required, reasonable steps will be taken to securely delete or de-identify it where appropriate.

9. Accessing or Correcting Your Information

You may contact me to request access to personal information I hold about you or to request a correction.

I will respond in accordance with applicable privacy laws. In some circumstances, legal exceptions may apply.

10. Privacy Concerns and Complaints

If you have a concern about how your personal information has been handled, please contact me using the details below.

I will review your concern and respond within a reasonable timeframe.

If you are dissatisfied with the response, you may be entitled to contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

11. Changes to This Policy

This policy may be updated as my services, website systems or legal obligations change.

The current version will be available on this website.

12. Contact

Arwen Dyer
Hobart, Tasmania, Australia
discover.possible@gmail.com